Digital proof of delivery (ePOD): photo, signature, geotag

Why digital proof changes everything

The paper route sheet is still common. It gets lost, is hard to retrieve in a dispute and slows invoicing. With no proof, a customer can dispute a delivery that actually happened — and you have no recourse. ePOD (electronic proof of delivery) solves this.

The four elements of solid proof

• The electronic signature of the recipient, captured on the driver app.
• The photo of the drop-off (parcel at the door, condition of goods).
• The time-stamp of the moment of delivery.
• The geotag: the GPS position at handover.

Together, these elements form a bundle of evidence that's hard to contest.

The legal value of the signature

The eIDAS regulation (Regulation (EU) 910/2014) recognises three levels of electronic signature. For everyday ePOD, a simple signature combined with time-stamp, geotag and photo generally constitutes sufficient proof; for sensitive shipments, aim for an advanced level.

The data-protection reflex

Caution: the drop-off photo may contain personal data (a face, a plate, a legible address). It must be kept for a reasonable, limited period, and its use disclosed, in line with the GDPR. Capturing proof doesn't exempt you from protecting it.

With dropfleet

dropfleet captures signature, photo, time-stamp and position at delivery, then links them to the order. The proof is instantly available from the back office, and invoicing can follow without waiting for paper sheets to come back.

Never lose an avoidable dispute again. Try dropfleet free for 14 days — no credit card, ready in 5 minutes.